Terms and Conditions of Rental

    • Remember that the apartment must be returned in the same condition housekeeping that upon arrival. You will find a dustbin as low to the portal in a door to the right of the elevator open 24 hours to deposit.


    • It is important to respect the number of people who will occupy the apartment, the total number should never exceed the reserve provisions. Otherwise customer will be asked to immediately vacate the apartment without compensation.


    • In case of any nuisance caused to neighbors Property by noise or loud music, are kindly requested immediate cessation, if there were a second notice,  will be authorized to request the client and those accompanying the immediate departure of the apartment, without the customer is entitled to a refund of money already paid stay, if they had a penalty police responsibility of the customer payment.


    • The check in time is from the 14:00h. and output to 12:00h, if you need a late check out, must apply in advance, have a small additional charge. We love- two of help where possible.


    • No pets allowed. No smoking.



If you cancel your reservation please contact us as soon as possible as there is a cancellation charge that varies with the time we are informed. The cost of canceling a reservation is as follows:

  • If canceled up 30 days before your arrival have returned The total*.
  • If canceled up 15 days before your arrival 'll refund el 75% of the total amount *.
  • If canceled up 7 days before you arrive have returned 50% of the total amount *.
  • If canceled up 3 days before you arrive have returned 25% of the total amount *.
  • It cancelas 1 days before you arrive in return you Podremos The total of booking.

*Under the commission's chosen payment method.

Changing the dates the apartment reserved will be considered a new reservation and apply the cancellation policy.

The reasons of force majeure or circumstances beyond the control of the customer to cancel the reservation will not be considered as exceptions to apply the cancellation costs of booking here exposed. We recommend that you take out travel insurance to cover any incident private. The Apartments Madrid will not return the money paid if you decide to leave the apartment before the date indicated on the reservation.

If for any reason, we could not offer the apartment reserved, proceed to the immediate return of the amounts paid as reservation.

If for reasons beyond our control, The Aparments Madrid could not offer the apartment reserved, and there remained less than 7 days for the check-in, offer alternative accommodation of similar. If the customer does not accept this alternative, the contract would be canceled and I would return all money paid except for the days that the apartment was. The Madrid Apartments is not liable for further claims by the client once reached this agreement.